FAQ

Products

Is everything vegan & cruelty-free?

100% and we wouldn't have it any other way. All products are tested on ourselves first and then on friends & family. Never on our furry friends.

Where can I buy your products?

Everything is online, but if you'd rather have a touch or smell before buying you can find us at our regular bricks and mortarstores; Westfield Kotara & Charlestown Square or check out our amazing stockists HERE, who are all also great small businesses.

Are your products all Australian made?

They sure are. Most products are handmade in our studio in Newcastle, NSW and we have partnered with a couple of other amazing Australian businesses to help us with some products. 

I have a nut allergy. Can I use your products?

Always check the ingredients on each page listing first. All of our scrubs contain sweet almond oil and we also use macadamia oil in some products. While everything is thoroughly cleaned in between making batches of each product, everything is made in the same work space.

What if I have sensitive skin or allergies?

99.9% of our customers do not experience negative skin reactions when using our products. However, we always recommend doing a patch test 24 hours before using on your body. If you have sensitive skin, or if irritation occurs, discontinue use immediately.

Why are there so many types of scrubs?

Just like everyone's taste is different, so it their skin. We like to offer choice so that you can find a scrub that is perfect for your skin type and also one that you love the smell of. Check out each product page to find out all of the benefits of the ingredients in each different scrub.

How often should I use my scrub?

We recommend using your body scrub 2 to 3 times a week to acheive the best results.

Can I use the scrubs while I'm pregnant?

Just like the reason your doctor warns you not to have too many coffees while you're pregnant, the caffeine from a coffee scrub is absorbed through the skin and will perk you up if you are sensitive to caffeine. Also, there are warnings to steer clear of some essential oils while pregnant (peppermint, lavender, etc) so we recommend consulting with your GP first.

Can I use the scrub with a new tattoo?

We recommend steering clear of the area until your tattoo has completely healed. 

How many scrubs will I get out of one packet?

It varies depending on how liberally you use it, but usually between 6 to 10 uses.

What is the shelf life of my scrub?

Unopened the scrubs will last up to 18 months. Once you have opened the packet, it will last 3 to 6 months depending on how it is stored. We recommend storing the pouch in a cool dry spot in between uses.

Can I use the body scrubs on my face?

We've had reports that some people love the coarseness of the body scrubs on their face and other people tell us they prefer something a little gentler. Everyone's skin is different so that's why we also have a gentler moisturising facial scrub.

Ordering and delivery

When will my order arrive?

All orders are processed, made, packed & shipped within 3 business days from Newcastle, NSW. Orders are sent via Australia Post, Couriers Please or Fastway and shipping times will vary depending on your location. Once your order is shipped, a tracking number will be emailed to you so that you can easily track where your order is. If you feel like your delivery has taken longer than it should, please check the tracking details or email us to follow up (info@scrubbabody.com.au).

Payment

Which payment options can I use?

We accept all major cards (Visa, Mastercard, Amex) as well as ApplePay, AfterPay, ZipPay, Humm & PayPal.