Thank you for visiting and shopping at www.scrubbabody.com.au. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days. Even within 24 hours in most cases. Orders are not shipped or delivered on weekends or public holidays.
If, for any reason, there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time
Standard Freight (Aus Post, Couriers Please or Fastway)
3-5 business days
$8.95 (Free if your total order is over $100)
Express Post (Aus Post)
2 business days
$14.95 (Drops down to $6 if your order is over $100)
* Express Post delivery is only available for orders with delivery addresses within Australia.
Delivery delays can occasionally occur. If you feel like your delivery has taken longer than it should, please check the tracking details or email us (firstname.lastname@example.org) to follow up.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes (International Orders Only)
Scrubba Body is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If your order has arrived damaged in any way, please contact us immediately. Please provide pictures of the damages so that we can chase up with the courier. Scrubba Body accepts responsibility for any damages and we will send you a replacement immediately.
Please send any pictures and comments to us (email@example.com) so that we are able to seek reimbursement from the courier.
Please save all packaging materials and damaged goods before filing a claim.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.